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Donnelly Communications News

Donnelly Communications, Inc., a leading provider of 24/7/365 contact center solutions, focuses on increasing revenue for clients by exceeding customer expectations and driving brand loyalty. 

Donnelly combines innovative technology, client-centered focus, highly-motivated customer-service professionals, and quality-driven processes to enable multi-channel retailers and brand-conscious companies to realize a significant return on investment using its services.

ProCore Solutions Division President Featured in Metro Atlanta Newspaper                                                          

                                                  

Greg Steele profiled in the article "Calling for growth --- From inception to recent acquisition, ProCore president was there. 

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Donnelly Communications, Inc Announces the Acquistion of ProCore Solutions

 

The combined operation will maximize the use of facilities, technology and labor by leveraging the ability to route call, email, and chat traffic between the two contact centers, increasing efficiencies and capabilities.

ATLANTA (May 10, 2013) - Donnelly Communications, Inc. has completed the purchase of ProCore Solutions, LLC.   With this acquisition, Donnelly strengthens its position as a leading provider of U.S.-based custom contact center solutions. 

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Donnelly Communications Celebrates 31st Anniversary

Atlanta based company is an innovative leader in the industry

ATLANTA (August 1, 2012) - Donnelly Communications celebrates its 31st anniversary this year.  Founded in 1981, Donnelly’s early services centered around 24/7/365 telephone and order entry for national brands requiring 24-hour support. 

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Donnelly Deploys Cloud-based Contact Center Solution from Interactive Intelligence Group, Inc. 

 

Cloud based SIP telephone system provides hosted reliability and equips Donnelly with the latest technology and virtually unlimited scalability.

INDIANAPOLIS and ATLANTA, Jan. 31, 2012 – Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive Intelligence Group Inc. (Nasdaq: ININ).

Donnelly, a provider of outsourced contact center services, has benefitted from new multichannel routing, supervisory monitoring, and reporting features that are part of the Interactive Intelligence cloud-based communications-as-a-service solution, CaaS Contact Center.

 

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CustomerTouch 360SM, Donnelly’s new branding initiative, supports the three primary stages of the customer life cycle.

 

A suite of services in support of the three primary stages of the customer life cycle: acquisition, conversion and retention

ATLANTA (April 8, 2011) - Donnelly Communications, Inc., a leading provider of innovative contact center solutions, introduces CustomerTouch 360SM, a suite of services for each stage of the customer life cycle. Always an industry leader, Donnelly redefines the way multi-channel retailers and brand-conscious companies profit from outsourcing customer service functions.

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Donnelly Communications, Inc. Releases PCI-DSS Compliance Certification

 

Company had adhered to PCI-DSS standards since 2007

ATLANTA (April 7, 2011) - Donnelly Communications Inc., a leading provider of contact center solutions, announces the quarterly release of PCI-DSS certification through Trustwave, Inc., an Approved Scanning Vendor (ASV). Donnelly was one of the first companies in the contact center industry to adhere to the PCI standards for credit card processing and has maintained certification since 2007.

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