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The Management Team

We recognize THAT YOUR BRAND AND BUSINESS ARE LIKE NO OTHER.  From client service to technology, operations all the way to senior management, we study our clients’ businesses and their corporate culture so we may best represent them to their customers. Donnelly customizes programs to each client’s EXACT requirements.  

Senior Management
Client Services
Support Team

Senior Management Team

Martin D. Tighe, Founder and CEO

Martin Tighe founded Donnelly Communications in 1981 while still in college and has led the company for the past 36 years. An early pioneer in the outsourced contact center industry, he spearheaded the design of proprietary software applications that are easily customized to fit each client’s objectives.

Martin’s focus is on establishing long term partnerships and enabling clients to attract, convert and retain customers. The results are increased brand loyalty and revenue. He fosters a culture of integrity and passion for excellence which radiates throughout the company. Led by Martin’s industry leadership and experience, Donnelly Communications offers the most effective contact center solutions in the industry.

Dennis E. McMaster, President and COO

Dennis McMaster brings 35 years of business and leadership experience to Donnelly Communications, with 11 years in various roles at the executive level. In 1981, he began his career with Electronic Data Systems and has since served in various senior positions with technology companies. He has led turnaround efforts, the sale of a company, and participated in an initial public offering. Dennis brings a diverse background in sales, marketing and operations, and possesses a passion for building and leading teams that excel in the delivery of products and services.

Todd Guthrie, Chief Financial Officer


Todd Guthrie has been in senior financial executive roles for Atlanta-based manufacturing, distribution, and service companies ranging from start-ups to $300+ million in revenues for over 20 years. He also spent six years as a CPA with KPMG’s Manufacturing, Retail & Distribution practice. Todd’s experience spans public companies and international operations with a special emphasis on high-growth, high-change environments.


Client Services

Lori Merritt, VP of Shared Solutions

Lori Merritt has worked at Donnelly Communications for over 12 years and held positions of increasing responsibility as the company has grown. She is experienced in all aspects of call center operations and excels at coordinating processes across training, quality, and operations to ensure client success. Focused on omni-channel retail and catalog, Lori ensures that our clients’ customer experiences serves to build customer satisfaction and brand loyalty.


Shari Ramsey, Director of Operations

Shari Ramsey has been an instrumental part of the Donnelly Team for the past ten years and has served in multiple roles in operations and client services. Shari is an experienced leader focusing  on team building,  continuous improvement and qualitative processes to  ensure Donnelly exceeds our clients’ requirements.  Shari is also skilled at driving effective and efficient key performance metrics.

Wayne Barnes, Director of Project Management and Data Analytics

Wayne Barnes has served in contact centers for over 32 years.  Working with major multi-channel companies including Spiegel and Eddie Bauer, his experience spans multiple functional areas including operations, management, project management, and data analytics.  Wayne has successfully led multiple implementations of telephony platforms, commerce systems, and other key contact center initiatives.  Wayne also has extensive expertise in data analytics, workforce management, and annual capacity planning.     


Support Team


Alex Shane, Director of IT

Alex Shane has over 15 years of experience in the call center industry. With a Computer Engineering degree from Georgia Tech, his positions have spanned application development to database and systems administration. In addition to his technology background, Alex also carries a Six Sigma Black Belt certification in process improvement and an MBA from Georgia Tech which allows him to leverage his IT experience as it applies to business processes.

Kathy Bryan, Director of Marketing and Corporate Communications

Kathy Bryan is an innovative professional with experience in marketing, account services, and project management. She has served in marketing roles for the past 20 years including as a consultant at the Kennesaw State University Small Business Center. She specializes branding, strategic positioning and effective internal and external communications.  Kathy is also a Board Member and Director of Marketing for the Georgia Chapter of the Society of Consumer Affairs Professionals (SOCAP).

Contact us today and learn more about ways the Donnelly Management Team can help your company maximize revenue and better retain its valued customers.

Your best answer by design

Our Client Service team manages delivery from start-up through ClientTouch 360 program execution. Serving as the main point of contact, your assigned client service team member coordinates cross-functional communication and proactively seeks program enhancements and improvements.

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